The retractable screen fails to roll back up.

It is most likely that you have damaged springs on the screen projector. Have an expert look at the case to check the damaged springs and see if they can still repair them. Contact us for additional answers if the screen is still under warranty. If not, you can still use the projector screen; however, you won’t roll it back up. The best is to have a cloth to cover the screen when not used to avoid dirt getting to it.

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