The first step is to check if the clothes airer is still connected to the power source. If yes, check if the switch is turned on. If both are okay, you might have problems with the clothes airer’s motors. If you can, clean the component from any build-up dust and check any internal damages. If so, ask for assistance from an electrician. If the electrician asked for a complete replacement and the clothes airer is still under warranty, contact us for further instructions.