Return Period & Process
We have a 30-day return policy for hand dryers, which means you have 30 days after receiving your item to request a return. Rest of the products qualify for a 14 days return only. There are products which have no return or refund policies, please read this whole page.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us using the form on our contact page. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Remote controls, projector lamps, internal electrical parts, or components are also non-returnable.
PROJECTOR SCREENS, PROJECTOR BUNDLE DEALS AND CLOTHES AIRERS
Cannot be returned for a refund, exchange or replacement once purchased. Please ensure you take your room measurements before ordering our items. Please get in touch if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not have any shipping collection services for any of our items. If you would like to return an unit, please arrange your own shipping with your own insurance. In for instance, you request us for a collection on your behalf and we agree to do so in unforeseen circumstances, we will use a third party to collect your item. The costs of the collections are £24 for any items under 1m length and £30 for units over 1m length. There are no collection services for addresses outside the UK mainland (excludes highlands, islands and remote areas).
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. The usual time frame of receiving your refund is 7 to 10 working days only.