Smart Airer User Guide

What to Do if Your ABIS Smart Clothes Airer Loses Connection to Wi-Fi

If your ABIS Smart Clothes Airer loses its connection to Wi-Fi, it won’t be able to respond to commands from the Smart Life app or perform scheduled automations. Here are the steps to troubleshoot and reconnect your airer to the Wi-Fi network.


Step 1: Check Your Wi-Fi Connection

Why It’s Important:

If your home Wi-Fi is experiencing issues, all connected devices, including your airer, may lose connection.

What to Check:

  1. Verify Your Wi-Fi is Working: Use another device (like a smartphone or laptop) to check if your Wi-Fi is functioning properly.
    • If other devices can’t connect, reboot your router by unplugging it for 30 seconds and plugging it back in.
  2. Check Wi-Fi Strength: Ensure the airer is within range of your Wi-Fi router. If your router is far from the airer, try moving it closer or use a Wi-Fi extender.

What to Do Next:

  • If your Wi-Fi is working and your devices are connected, proceed to the next step to reconnect the airer.

Step 2: Restart Your ABIS Smart Clothes Airer

Why It’s Important:

Restarting the airer can resolve minor connectivity issues and refresh its connection to the Wi-Fi network.

How to Restart:

  1. Turn Off the Airer: Unplug the airer from the power outlet for 10–15 seconds.
  2. Turn It Back On: Plug the airer back in and wait for the power indicator light to turn on.
  3. Check Connection: After restarting, open the Smart Life app to see if the airer reconnects automatically.

What to Do Next:

  • If the airer still doesn’t connect, move to the next step to reset and re-pair the device.

Step 3: Reset the Airer’s Wi-Fi Connection

Why It’s Important:

If restarting doesn’t work, resetting the airer will remove the current Wi-Fi settings, allowing you to reconnect it to your network as if it were a new device.

How to Reset the Airer:

  1. Put the Airer in Pairing Mode: Press and hold the sync button on your airer for 10–15 seconds until the indicator light starts blinking rapidly. This indicates that the airer is now in pairing mode.
  2. Open the Smart Life App: Go to the Smart Life app on your phone.
  3. Remove the Device (If Applicable): If the airer is still listed in the app, go to the device settings and tap Remove Device to clear the previous connection.
  4. Reconnect the Airer:
    • Tap the “+” (plus) icon in the app to add a new device.
    • Select the appropriate device category (e.g., “Small Home Appliances” or “Socket (Wi-Fi)”).
    • Follow the on-screen prompts to reconnect the airer to your Wi-Fi network.
    • Make sure you are connecting to a 2.4GHz Wi-Fi network, as the airer may not support 5GHz.

What to Do Next:

  • Once reconnected, test the airer in the Smart Life app by turning it on and off to ensure it’s working properly.

Step 4: Check Router and Network Settings

Why It’s Important:

Certain router settings may block the airer from reconnecting to the network, especially if your router’s security features are too restrictive.

What to Check:

  1. 2.4GHz Wi-Fi: Ensure your router is broadcasting a 2.4GHz network. Many smart devices, including your airer, only work on 2.4GHz networks (not 5GHz).
  2. Disable MAC Filtering: If your router has MAC address filtering enabled, it may block new devices from connecting. Disable this feature or add the airer’s MAC address to the allowed list.
  3. Check for Device Limits: Some routers have a limit on how many devices can connect at once. If your network is overcrowded, try disconnecting some devices to allow the airer to connect.

What to Do Next:

  • After adjusting these settings, try reconnecting the airer to the Wi-Fi network through the Smart Life app as described in Step 3.

Step 5: Update Firmware and the Smart Life App

Why It’s Important:

Outdated firmware or app versions can cause connectivity issues. Ensuring both the airer’s firmware and the Smart Life app are up to date helps prevent these problems.

How to Update:

  1. Update the Smart Life App: Go to your phone’s App Store or Google Play Store and check for any available updates for the Smart Life app.
  2. Check for Firmware Updates:
    • In the Smart Life app, go to the Settings for your ABIS Smart Clothes Airer.
    • Tap Firmware Update to check if there’s a new firmware version available.
    • Follow the on-screen prompts to install the update if necessary.

What to Do Next:

  • After updating, restart the airer and check if it reconnects to the Wi-Fi network.

Step 6: Troubleshooting Connection Issues

If your airer still fails to reconnect to the Wi-Fi, consider these additional troubleshooting tips:

  1. Weak Wi-Fi Signal: If the airer is far from the router, move it closer or consider using a Wi-Fi extender to improve signal strength.
  2. Check for Interference: Ensure there aren’t too many electronic devices near the airer that could interfere with its Wi-Fi signal (e.g., microwaves, baby monitors, cordless phones).
  3. Router Reboot: Restart your router and reconnect all devices. Sometimes a simple router reboot can fix network issues that affect your smart devices.

Step 7: Contact ABIS Support

When to Contact Support:

If the steps above do not resolve the issue, there may be a more specific technical issue with the airer or your network. Contact ABIS customer support for further assistance.

Information to Provide:

  • Model and firmware version of the airer (found in the Smart Life app’s settings).
  • A description of the issue and steps you’ve already tried.
  • Any error messages from the Smart Life app.

You’re Ready to Reconnect!

By following these steps, you should be able to troubleshoot and reconnect your ABIS Smart Clothes Airer to your home’s Wi-Fi network. Whether it’s a simple restart or a complete reset, these tips will help you get your airer back online and functioning properly.