Smart Airer User Guide

Troubleshooting Connection Issues with the ABIS Smart Clothes Airer

If you’re having trouble connecting or maintaining the connection between your ABIS Smart Clothes Airer and the Smart Life app, there are a few common causes and solutions you can try. Follow these steps to diagnose and resolve connection issues.


1. Ensure Your Wi-Fi Network is Compatible

Issue: The airer is not connecting to Wi-Fi or is failing to appear in the Smart Life app during setup.

Solution:

  • Check Wi-Fi Frequency: The ABIS Smart Clothes Airer only supports 2.4GHz Wi-Fi networks. If your router is dual-band (2.4GHz and 5GHz), ensure your phone and airer are connected to the 2.4GHz network.
    • You can check your Wi-Fi settings on your phone and switch to the 2.4GHz network if needed.
  • Ensure a Strong Signal: If the airer is too far from the router, it may struggle to maintain a stable connection. Try moving the airer closer to the router to improve signal strength.
  • Reduce Network Interference: Ensure that there aren’t too many devices connected to your Wi-Fi, which could reduce bandwidth and affect performance.

2. Check the Power and Pairing Mode

Issue: The airer does not appear in the Smart Life app during the pairing process.

Solution:

  • Verify Power Connection: Ensure the airer is plugged into a working power outlet and the power indicator light is on.
  • Enter Pairing Mode: To connect the airer, it must be in pairing mode. Press and hold the Sync Button for 5–10 seconds until the indicator light begins to blink rapidly.
    • If the light doesn’t blink, unplug the airer for a few seconds and plug it back in, then try holding the sync button again to enter pairing mode.

3. Reset the ABIS Smart Clothes Airer

Issue: The airer was previously connected but is no longer showing up in the app or responding.

Solution:

  1. Reset the Airer: Hold the Sync Button for 10–15 seconds until the light starts blinking. This resets the airer to factory settings and removes the old Wi-Fi connection.
  2. Reconnect to Wi-Fi: Follow the setup process again to reconnect the airer to your Wi-Fi network via the Smart Life app.

4. Check for App or Firmware Updates

Issue: The Smart Life app is not responding correctly or showing incorrect status for the airer.

Solution:

  • Update the Smart Life App: Check if there is an update available for the Smart Life app in the App Store or Google Play Store. Running the latest version of the app ensures that any known bugs or issues have been fixed.
  • Check for Firmware Updates: In the Smart Life app, navigate to your airer’s settings and look for a Firmware Update option. If an update is available, install it to ensure optimal device performance.

5. Verify Internet Connection Stability

Issue: The airer disconnects frequently or shows as offline in the app.

Solution:

  • Check Home Wi-Fi: Ensure your Wi-Fi connection is stable. If other devices in your home are also experiencing connectivity issues, try restarting your router.
  • Reboot Router: Power cycle your router by unplugging it for about 30 seconds, then plugging it back in. Once your internet is back up, check if the airer reconnects.
  • Positioning: Ensure the airer is placed within a reasonable range of the router and not blocked by thick walls or objects that could interfere with the Wi-Fi signal.

6. Re-add the Device to the Smart Life App

Issue: The airer is connected to the network but not responding in the Smart Life app.

Solution:

  1. Remove the Device from the App: In the Smart Life app, go to the airer’s control panel, tap the three dots (···) in the top right corner, and select Remove Device.
  2. Re-add the Device: Follow the steps to add the airer again, ensuring that it enters pairing mode by holding the sync button until the light blinks rapidly.

7. Incorrect Wi-Fi Password

Issue: The airer fails to connect to Wi-Fi during setup due to an incorrect Wi-Fi password.

Solution:

  • Double-check your Wi-Fi password: When prompted in the Smart Life app, ensure the correct Wi-Fi password is entered. Even small typos or capitalization errors will prevent the device from connecting.

8. Router Settings and Configuration

Issue: The airer won’t connect even though the network appears to be fine.

Solution:

  • Check Router Settings: Ensure that your router is not blocking new devices. Some routers have security settings or firewall configurations that prevent new devices from connecting automatically.
  • Disable MAC Filtering: If your router has MAC filtering enabled, temporarily disable it or add your airer’s MAC address to the allowed list. The MAC address can usually be found in the device’s settings within the Smart Life app.

Additional Tips

  • Turn off the 5GHz Band Temporarily: If your router automatically switches between 2.4GHz and 5GHz, temporarily disable the 5GHz band while setting up the airer. This will ensure that your phone and airer both connect to the 2.4GHz network.
  • Contact Support: If none of these solutions resolve the issue, contact ABIS customer support for further assistance.

You’re All Set to Reconnect!

By following these troubleshooting steps, you should be able to resolve most connection issues with your ABIS Smart Clothes Airer and get it back online. Whether it’s a Wi-Fi issue or an app problem, these solutions will help you get your airer connected and working efficiently again.