- Pre-sale Common Questions
- After-sale Inquiries
- Common Questions when using the Product
- Clothes Airer won't turn on.
- The motor is noisier than before.
- The rods are not heating up.
- The rods have produced reduced heat.
- Clothes airer cuts off after a short period.
- The clothes feel warm but not fully dry.
- Clothes get "crisp" after drying.
- It takes too long to dry clothes than before.
- The clothes airer promptly stops working.
- The clothes airer rods produce too much heat.
- The clothes drying rack lost stability/started to wobble.
- Moisture buildup causes mould growth in the room.
- Clothes Airer has a blown-out fuse.
- Clothes end up having burns on them.
- The clothes airer motor starts to overheat.
Pre-sale Common Questions #
Is the clothes airer space-saving? #
ABIS Heated Clothes Airers are made to be compact and portable. Designed to take up minimum spaces when folded and not in use, you can keep the ABIS Heated Clothes Airers in smaller spaces to save more space.
Is the switch waterproof? #
Yes, ABIS Heated Clothes Airers switches are waterproof, ensuring safety for you and your clothes airers.
How long will it take to dry my clothes? #
Drying clothes using clothes airers will depend on the fabric you will be drying. The thicker fabric would take longer than the thinner one. However, ABIS is made to produce constant heat and will cut down drying time by hours.
Can I leave my clothes airer to work for a long time? #
It is advisable to put the clothes in your heated clothes airer for the time needed to dry. Longer exposure might affect not only the fabric of your clothes but also the clothes airer itself.
How many clothes can ABIS Clothes Airer carry? #
ABIS Heated Clothes Airers are made to optimise your home, laundry, and outdoor space. Both models of clothes airers from ABIS can carry loads of up to 15kg.
After-sale Inquiries #
Some clothes are not fully dry. #
If you are using the clothes airer for the first time, try to leave the clothes for a few more minutes. Make sure to flip the clothes so that all sides will dry evenly.
Will I get a refund if there is an issue with the clothes airer after I just bought it? #
If a problem arises, even if the product is brand new, ensure to capture it or have proof and contact us for further instructions.
Why is it taking too long to dry my clothes compared to my tumble dryer? #
The ABIS Clothes Airers emit warm air enough to dry your clothes for a few hours without harming or burning them. Some clothes airers radiate too much heat that is prone to burn clothes. Tumble dryers dry clothes fast but can cut the lifespan of your clothes.
The clothes airer is brand new, but it is wobbly. #
The ABIS Clothes Airers have a stable base. Check the screws of the clothes airers if they are tight and secured. If the screws are in place and the clothes airer is still shaky and not stable, contact us for further help.
The clothes airer that came in is damaged. #
After opening the package, inspect the clothes airer for damages. If, in any case, there is damage, contact us immediately so that we can evaluate it.
Common Questions when using the Product #
Clothes Airer won’t turn on. #
There might be a problem with the power source or the switch of your clothes airer. Check if the clothes airer is plugged in at a working outlet. If so, you must check if you have a faulty switch. Faulty switches often create sparks that can be dangerous. Ask for an electrician to check the switch for better assistance. If the electrician opts for a replacement and the clothes airer is still under warranty, contact us for further assistance.
The motor is noisier than before. #
If you will check the wiring yourself, make sure that the clothes airer is unplugged. Check if there are any broken wires or any visible issues. If everything looks okay and the motor still creates too much noise, ask a qualified electrician to deal with the wiring issues.
The rods are not heating up. #
If the clothes airer is correctly connected to a power source, the switch is turned on, and the rods are still not heating up, there could be internal problems within the rods. You need to ask for help from a qualified electrician to check the issue.
The rods have produced reduced heat. #
Heated clothes airers have a set heating temperature when manufactured, so the rods should stay within the approximate temperature during usage. Reduced heat from the rods could be an internal problem, and it would be better not to try and fix the issue yourself. Always ask for assistance from a qualified electrician or repair shop to help you fix the issue within the rods. If the electrician opts for a replacement, please contact us for assistance.
Clothes airer cuts off after a short period. #
Clothes airers should only turn off when unplugged or switched off. If it turns off when powered or plugged, you first need to check if the switch works properly. You can ask for assistance from a qualified electrician if a faulty switch is a problem. The same goes if the problem isn’t the switch but something within the machine’s internal components. If it needs to be replaced and is still under warranty, try contacting us for help.
The clothes feel warm but not fully dry. #
If you put your clothes in the clothes airer for a specific time, the dryness will depend on the fabric or the moisture in the clothes. Avoid placing soaking wet clothes so you won’t overwork your clothes airer. Try to leave the clothes for a few more minutes to complete dryness. If this issue is new and wasn’t like this before, there might be a problem with your clothes airer’s wirings, resulting in low heat output. Ask for assistance from an electrician to further guide you with the situation.
Clothes get “crisp” after drying. #
This issue might be because you left your clothes hanging in the clothes airer for too long, making them crispy. Always set a reminder on your phone or check your clothes from time to time whenever you are using the clothes airer. You should also place thinner fabric and delicate clothes for a shorter time.
It takes too long to dry clothes than before. #
The heat coming from clothes airer rods remains constant throughout usage. Clothes have different drying times, depending on the fabric used to make them. Thicker fabrics are expected to dry longer than thinner ones. If the problem is the reduced heating from your clothes airer, you can ask for assistance from a qualified electrician and repair shop.
The clothes airer promptly stops working. #
The first step is to check if the clothes airer is still connected to the power source. If yes, check if the switch is turned on. If both are okay, you might have problems with the clothes airer’s motors. If you can, clean the component from any build-up dust and check any internal damages. If so, ask for assistance from an electrician. If the electrician asked for a complete replacement and the clothes airer is still under warranty, contact us for further instructions.
The clothes airer rods produce too much heat. #
Clothes airers could overheat if they are left running for way longer than normal usage. The heat from the ABIS Clothes Airer rods is only warm and is even safe to touch. If the rods produce more heat than before, there might be a problem in the heating element or wiring that needs checking. Ensure to ask for assistance from an electrician to fix the issue quickly.
The clothes drying rack lost stability/started to wobble. #
The ABIS Clothes Airers have a strong base of top-quality anti-slip material. You first need to check if the screws have a few bolts that need securing and tightening. If the rack is still wobbly even after securing everything, have it endorsed to the manufacturer only if it is still under warranty.
Moisture buildup causes mould growth in the room. #
Mould growth inside the house due to moisture build-up is typical among households that dry their clothes indoors. To avoid this, place your clothes airer in a well-ventilated location to keep moisture from accumulating. You can also use a humidifier to remove excess moisture from the room.
Clothes Airer has a blown-out fuse. #
A blown-out fuse usually calls for a replacement of the clothes airer. This issue results from overworking the clothes airer without rest for days. You can ask assistance from an electrician to check your clothes airer and see if they can still repair and salvage it. If not, and the clothes airer is under warranty, you can contact us for assistance.
Clothes end up having burns on them. #
The heat being emitted by ABIS Clothes airers are just warm and even safe to touch. If your clothes suddenly end up having burned in them, you might have left your clothes on the clothes airer for too long, or the emitted heat is above the average temperature. If the latter is the reason, there might be an electrical issue, whether with the motor or the rods, that causes emittance of higher temperature. It would be best to consult with an electrician to fix the problem.
The clothes airer motor starts to overheat. #
Overheating clothes airer is a result of continuous usage without rest. If you continue to overwork your clothes airer, the fuses can end up blown. Avoid leaving your clothes airer on for days and only plug it in and turn it on when you need it. If the motor keeps on overheating even with minimal usage, clean the engine for any build-up dust and debris. If the issue persists, consult with a qualified electrician.